Mark S. Holt

2013 - 2017
Chief Technology Officer - E*TRADE Financial Corporation

Developed, built and directed focus of a team of 700 professionals across 8 direct reports

Set the standard and was accountable for all Systems Engineering, Network Systems Support, Hardware Support, Risk Management, Brokerage Systems Support, Systems Architecture, DevOps, Database Engineering, Quality Assurance/Release, 24/7 Teams, Business Continuity and Service Delivery Management

Effectively directed and managed $275 million CapEx and OpEx annually of Infrastructure, Development and Services spend to support and drive business expansion

Defined and executed innovative, digital and technology strategies for E*TRADE

Provided all system, technology and security infrastructure needs in multiple processing environments

Continually partnered with LOB Heads to develop Advanced Systems, Increased Product Delivery, and intensify focus on client satisfaction and system performance

Accountability for staffing across 5 domestic Data Centers, 9 Corporate locations and 30 Branch locations

Direct and constant interaction with E*TRADE’s Board of Directors, industry regulators (SEC, OCC, FRB), and rating agencies (Moody's, etc.)

In last ~24 months greatly improved overall uptime with 80% reduction in outages, increased transactions per sec rate by 300%, greatly improved security infrastructure, built ETRADE’s first SOC and just finished building ETRADE’s second primary Data Center taking them to a Hot/Hot model for Production client facing systems as well as creating scalability which has allowed the company to expand

2008 - 2013
Group Executive Technical Operations - Total System Services, Inc.

Drove and defined a new standard of excellence in the architectural vision, implementation, and support of Distributed Technologies and overall technical support

Defined and executed innovative strategies for TSYS within Distributed Platforms

Directed and managed all aspects of Distributed Operations for World-wide client facing solutions

Effectively directed and managed within budget $95 million CapEx/OpEx annually of Development and Infrastructure Services

Developed, built and directed focus of 185 professionals across Infrastructure, Development, DB, Enterprise, 24X7X365 Operational, Technical support and Architecture teams

Managed senior leadership, teams and resources in 9 locations across US, India and UK

Managed all Enterprise and Edge of Network Devices for 10,000 users

Successfully managed client processing resources for both TSYS applications and hosted client applications

Provided all system, security and technology needs in multiple processing environments

2007 - 2008
Owner - Casper Technologies

Casper Technologies offered services in portfolio/project management, architectural design, IT and security consulting, and IT hardware reseller of commercial grade hardware.

Additional Information available upon request